FORPRO-REMOTE / SUPPORT
How can we help?
Find help with setup, connections, accounts and payments.
Seeing an error code in the app?
Look up the code for troubleshooting steps and the details to include when contacting support.
My PC is missing
Check that both PCs are signed in to the same account and the host is running. For a shared PC, check the owner's permissions. Team PCs also require a valid organization license.
I paid, but my license is missing
Sign in with the account used for payment and recheck the order in payment history. If the license still does not appear, contact support with the order ID and time. Do not send card details or passwords.
What happens after expiry?
Personal accounts return to Free. Existing PCs stay registered, but new registrations follow the current plan's limit. An expired organization license prevents new team connections.
Renewals and refunds
Pro and Teams licenses are fixed-term purchases without automatic renewal. Check the pricing page for availability. Contact support with your order ID to request a cancellation or refund; we will review the order and explain what can be refunded.
Account recovery
Try Reset password on the login page first. If you need help with OTP, contact support with your account email and a description of the problem. Do not send OTP codes, passwords or recovery tokens.
SUPPORT
Contact support.
Include the issue, time and app version. For billing questions, include your order reference.
Name, email and message are required. Teams and Enterprise inquiries also require a company.